Best Practice 45-Day Fitting Program
New hearing aids are only as good as the way they’re fitted. At Fidelity Hearing Centre, we’re committed to giving you the best possible experience with your new hearing aids. Our Best Practice 45-Day Fitting Program optimises your hearing aid performance and gives you expert support throughout your hearing journey.
A mandatory process with every hearing aid we fit. Already wear hearing aids from elsewhere? You can join the program too (an adoption fee applies).
Four stages to hearing your best
Hearing aids take time to get used to. Rather than handing over devices and hoping for the best, we check, fit, verify and fine-tune them with you, step by step.
- 1
Pre-Fitting Quality Control
Your hearing aids are tested before you arrive.
Before your appointment - 2
Hearing Aid Fitting
Precisely fitted and verified with Real Ear Measures.
60 minutes - 3
Follow-up Appointments
Three visits to fine-tune, test and confirm real-world benefit.
3 × 30 minutes - 4
Ongoing Support
12 months of FidelityCare included with every new fitting.
After 45 days
Independent testing before we begin
Every hearing aid undergoes our own independent testing, so your fitting begins without any compromise.
- Electro-Acoustic Analysis (EAA): we measure each hearing aid’s performance independently before you arrive.
- Listening check: we make sure the sound is clear and of high quality.
- Directional microphone verification: we confirm the microphones are working properly (if applicable).
Your first appointment: a precise, verified fit
You’ll receive your hearing aids, and we’ll fit them precisely to your hearing levels using Real Ear Measures, the gold standard in hearing aid fitting accuracy. We verify your fitting against NAL prescriptive targets for soft, average and loud sounds, so the settings are measured, not guessed.
We’ll also make sure of:
- A comfortable, secure fit of your domes or earmoulds
- Proper placement of the devices in or on your ear
- Assessment of venting and feedback management
- Handling and maintenance training, including charging and daily care
- Your personalised listening plan
Fine-tuned around your real life
Three follow-ups (30 minutes each) let us adjust your hearing aids based on how they perform at home, at work and out with friends.
First follow-up
Duration: 30 minutes
- Reviewing your first experience with the devices
- Making adjustments based on your feedback
- Fitting accessories (if applicable)
- Setting up and demonstrating app and Bluetooth connections
Subsequent follow-up
Duration: 30 minutes
- Further fine-tuning based on your experience
- Additional speech and speech-in-noise testing to assess real-world benefit
- Reviewing outcome measures such as the Client-Oriented Scale of Improvement (COSI)
Final follow-up
Duration: 30 minutes
Your final check-in before the 45-day return period ends.
- Final adjustments and fine-tuning
- Review of cleaning and maintenance
- Scheduling future follow-up appointments to maintain your hearing health
- Confirming your decision to continue your better hearing journey
Care that continues after day 45
Hearing aids need adaptation, and our program is designed so you get the best results from day one. After your first 45 days, ongoing care is what keeps those results strong.
12 months of FidelityCare comes with every new hearing aid fitting — so you keep the appointments, guidance and clinic support you need for successful wearing.
- Follow-up appointments and fine-tuning as your hearing and lifestyle change
- Consumables and parts for everyday success — such as domes, wax filters, tubes and batteries where they apply
- Help with cleaning, charging and day-to-day care of your devices
- A team that knows your fitting history and is easy to reach when something doesn’t sound right
We also use Redux professional drying technology in clinic — an advanced system that removes moisture and debris from hearing aids, helping devices stay reliable and perform at their best between visits.
If you have questions, need extra support or want to talk about extended care options, our team is here to help.
12 months of FidelityCare
Appointments, consumables support and ongoing care after your fitting.
Book online Call 07 3822 1879Best practice isn’t a single appointment
A hearing aid that’s never verified or fine-tuned can’t reach its potential. Our program builds best practice into every step.
Quality-checked first
Every device is tested in a test box and listened to before it’s fitted.
Verified, not guessed
Real Ear Measures and NAL targets confirm what your hearing aids are actually delivering in your ears.
Real-world results
Speech-in-noise testing and COSI outcome measures track the difference in the places that matter to you.
Time to adapt
Four appointments over 45 days, then 12 months of FidelityCare, so you’re never on your own.
Fitting program questions
Is the 45-day program mandatory?
Yes. The Best Practice 45-Day Fitting Program is a mandatory process with every hearing aid fitted by us. It’s our company approach: we achieve the best outcomes for our patients by performing this standard of practice, so every hearing aid that comes through our clinic is optimised and each person gets the most out of their devices.
I already have hearing aids. Can I join?
Yes — an adoption fee applies. Some hearing aids may be excluded, such as devices that are no longer serviceable (for example out of warranty), superseded models, or limited white-label devices. Call us or ask at your next visit and our team will confirm whether your aids are suitable.
How long is each appointment?
As a guide, your fitting (first appointment) is about 60 minutes and each follow-up is about 30 minutes. Pre-fitting testing is done before you arrive, so it doesn’t add to your time in the clinic. Depending on how quickly you adapt and how you’re progressing, we can sometimes combine appointments for convenience, or extend a visit when you need more support. Some people want a faster path because they’re doing well; others need a bit more time. Within our capacity, we stay flexible so you get the support that suits you.
What are Real Ear Measures?
Real Ear Measures (REM) use a thin, soft probe tube placed in your ear canal alongside your hearing aid to measure the sound the hearing aid actually produces in your ear. It’s the gold standard in hearing aid fitting accuracy. We compare the results with NAL prescriptive targets for soft, average and loud sounds, and adjust until your hearing aids match your hearing levels.
What is COSI?
The Client-Oriented Scale of Improvement (COSI) is an outcome measure. You tell us the listening situations that matter most to you, such as conversations at dinner or hearing the grandkids. We then review how much your hearing aids have helped in those situations.
What happens at the end of the 45 days?
Your fourth appointment is your final check-in before the 45-day return period ends. We make final adjustments, review cleaning and maintenance, schedule your future follow-up care and confirm your decision to continue your better hearing journey. Your 12 months of FidelityCare then continues your support.
How do I book?
Book online at our booking page or call 07 3822 1879 (Mon – Fri, 9am – 5pm). We see clients at Springwood and Birkdale.
Hear your best, with support at every step
Talk to our audiologists about new hearing aids and the Best Practice 45-Day Fitting Program at Springwood or Birkdale.